Stakeholder
Sustainability issues of concern to stakeholders are identified through internal discussions, assistance from external specialists, referencing the GRI Standards published by the Global Reporting Initiative, key industry trends both domestically and abroad, as well as department interviews and analysis of systematic questionnaires.

The company’s current stakeholders primarily consist of employees, investors and shareholders, customers, suppliers and partners, non-profit organizations, governments, the media, and communities; the following communication channels are utilized to negotiate with stakeholders.

 
Stakeholders Employees
 
Investors and shareholders Customers Suppliers & partners NPOs Government Media Communities
 
Main issues of concern ・Human rights and compassion
・Talent cultivation
・Legal compliance and ethical management
・Occupational safety and health
・Governance framework
・Legal compliance and ethical management
・Risk management
・Product innovation and R&D
・Product liability and safety
・Data security management
・Product innovation and R&D
・Product liability and safety
・Human rights and inclusion
・Supply chain management
・Risk management
・Legal compliance and ethical management
・Governance framework

・Governance framework
・Human rights and inclusion
・Occupational safety and health
・Charity events
・Data security management
・Product liability and safety
・Legal compliance and ethical management
・Climate change response
・Waste management
・Water resource management
・Occupational health and safety
・Toxic chemical substance management

・Product liability and safety
・Product innovation and R&D
・Legal compliance and ethical management
・Waste management


・Water resource management
・Charity events
・Waste management
・Human rights and inclusion
・Toxic chemical substance management
 
Significance of material issues to the organization Good channels of communication between labor and management Sound financial performance and governance protects the rights of shareholders and facilitates sustainable operations Key channel and basis for labeling and explaining to customers, marketing compliance improves reputation, customer satisfaction, and loyalty Compliance to laws and regulations when providing products and services ensures corporate image and reputation Maintaining good relationships with NPOs improves corporate image and reputation Principles of ethical management, good business conduct and ethical guidelines facilitates the long-term operation of the corporation The media’s broadcasting power is a key channel for communicating with stakeholders and can improve reputation as well as customer loyalty Effective energy management reduces energy waste and increases energy efficiency to achieve environmentally sustainable operations
Corresponding chapters Governance
Employee relations and friendly social environment
Governance
Environment
Governance
Employee relations and social accessibility
Environment
Governance
Environment
Governance
Employee relations and social accessibility
Environment
Governance
Employee relations and social accessibility
Environment
Governance
Environment
Governance
Employee relations and social accessibility
Environment
Communication method/frequency ・Labor-management meetings: quarterly
・Employee suggestion box: all times
・Complaint channel: all times
・Shareholders meeting: yearly
・Board of directors: quarterly
・Temporary shareholders meetings/board of directors: From time to time
・Earnings call: when needed
・Shareholders meeting annual report: yearly
・Investors relations window: at all times
Company e-mail: at all times
・Mail: at all times
・Meetings: when needed
・E-mail: when needed
・Meetings: when needed
・Seminars: when needed
・E-mail: when needed
・Official letters: when needed
・E-mail: when needed
Press conferences: when needed
・Press releases: from time to time
・Special interviews: when needed
・Spokesperson: at all times
・Company website: at all times

・Complaint hotline: at all times
・Company website: at all times
・Community events: when needed
Results of communication in 2022
 
Hosted 4 labor-management meetings
0 incidents through complaint channel
100% of employees accepted annual performance reviews
Total of 2549 training hours in the year
Total of 386 employees trained in the year
Hosted 1 annual shareholders meeting
Hosted 1 earnings call
Published 2022 financial statement and 2021 annual report
Announced 18 material issues
Dedicated customer service number/products, order inquiry service 3,289 visits to official website, external communication e-mail responded to 78 people Total audit/review of 443 companies Supported charity groups World Peace Association and Huashan Social Welfare Foundation Received/sent a total of 499 official letters Announced a total of 7 press releases Organized a total of 10 community exchange events
 

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